Do you need help choosing your next favorite gambling platform? Well look no further, in this article we’re going to draw a comparison between two well established online gambling platforms in the industry, and show you what little details separate the two casinos, to help you make a clear informed choice.
1) RUBY FORTUNE CASINO
– Established back in 2003, named “Best New Casino of the Year” in 2004, just a year after first launching. Various different prizes have followed after this. eCogra certified, this casino reached an impressive 96% payout rates in recent years.
– The gaming software is provided by Microgaming, the leader in the online gambling industry. This alone can assure new players of the extensive selections of games, such as slots games, as the casino provides both old and beloved releases, and new more challenging and complicated slots releases. In addition to a wide range of table games, and live dealer games. All are playable directly in flash mode through the casino’s website, or using their mobile app.
– Ruby fortune also offers its players various banking methods and options, whether it’s for making deposits or withdrawals. All banking choices are handled by secure and audited suppliers such as Visa card, Neteller, Ewallets etc…
– Finally, Ruby Fortune provides its players with highly professional customer service, available twenty four hours a day, seven days a week. Competent in eleven languages, the trained professionals aim to offer a quick and convenient solution to any issue that arises whilst playing in the casino. The team can be contacted via email, live chat or a phone number.
– No casino out there is perfect, and satisfies every different customer type, ruby fortune is no different, as the casino has faced considerable amount of complaints under the same theme that is banking. players have reported that after relatively long withdrawal procedures, they have been hit with more hidden extra fees they didn’t know about, due to their shady requirements. And some cases have reported unauthorized charges to their accounts, and failed refunds.
Yet it’s worth to note that the complaints are pretty small in comparison to the reported satisfied clients of the ruby fortune casino.
2) DRAKE CASINO
– Drake Casino is quite new, established back in November of 2012. But in its short time online it has received enthusiastic praise from reviewers for its superb graphics, exciting 3D video slots, and unusually generous bonuses and promotions. Another thing Drake has going for it is that welcomes players from the U.S.
– The casino interface is sleek and gorgeous, powered by Betsoft platform, the Drake casino is mostly known for their slots, in addition to wide variety of different table games, ranging from video poker, roulettes, blackjack, and baccarat, providing some interesting jackpots.
– The casino is available to play either through the live flash version on the website, or by using their mobile version of the casino, which comes with the same stunning and slick video graphics and sound effects.
– Customer support services is extremely professional and helpful as reported by the large majority of players, but sadly it’s not available 24h, the service is only available from 9AM to Midnight GMT, 7 days a week. Still pretty good, but not good enough, because players come from all different corners of the globe, and this schedule isn’t very helpful to everyone, especially with all the competitors out there that provides 24h/7 available live support. Representatives are available through live chat interface in the site, or by phone or email.
– Drake casino provides you with various different banking options, ranging from credit cards to ewallets, each with different fees and charges.
However the casino seems to face more and more complaints when it comes to withdrawals again, as players have reported to wait unreasonable amount of time just to get their withdrawal requests denied due to some lame excuse or issue.
Same goes for making deposits, a lot of unnecessary problems and procedures might face you before you can be allowed to play in the platform. Not to forget the unclear and high withdrawal requirements, and the sometimes unresponsive and reportedly rude customer service.
In conclusion both casinos have the ability to provide a thrilling gambling experience to their players, however as we discussed earlier, both have some issues here and there regarding withdrawals and payments, but we can consider Ruby Fortune casino in a slight lead, for their helpful and more available customer service.